Refund policy

Return & Refund Policy

We have a 10-day return policy for eligible items, which means you have 10 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which you received it:

  • Unworn or unused

  • With all original tags attached

  • With all original tags attached

  • In its original packaging

  • Accompanied by a receipt or other proof of purchase

Eligible Items

Burkas, Niqabs, Perfumes, and other eligible non-food products may be returned within 10 days of receiving the order, provided they meet the return conditions above.

To start a return, please contact us at info@kiramah.com.

Returns should be sent to:

[Khayaban-e-Jami, Phase 2 Ext Defence Housing Authority, Karachi, 75500, Pakistan]

If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package.

Please do not send items back without first requesting a return. Unauthorized returns will not be accepted.

If you have any questions about returns, please contact us at info@kiramah.com.

Food Items – No Return or Refund

Food items are strictly non-returnable and non-refundable.

For health, safety, and hygiene reasons, we do not accept returns or provide refunds for food products once they have been purchased or delivered.

If you receive a food item that is damaged, defective, spoiled, expired, or different from what you ordered, please contact us immediately after receiving your order. We will review the issue and, where applicable, provide an appropriate resolution.

Damages and Issues

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or you receive the wrong item, contact us immediately at info@kiramah.com so that we can evaluate the issue and work to resolve it.

Please provide photographs or other relevant evidence of the damaged, defective, or incorrect item when contacting us.

Exceptions / Non-Returnable Items

The following items cannot be returned or refunded:

  • All food and perishable products

  • Opened or used perfumes

  • Used Burkas or Niqabs

  • Custom or personalized products

  • Personal care and beauty products where applicable

  • Hazardous materials

  • Flammable liquids or gases

  • Sale items

  • Gift cards

For hygiene and safety reasons, perfumes and other personal-care products must be unused, unopened, and in their original packaging to qualify for a return.

Please contact us if you have questions about whether a specific item is eligible for return.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@kiramah.com.

For questions regarding returns or refunds, please contact:

Email: info@kiramah.com