Terms of service
Last Updated: [16-Sep-2026]
Welcome to Kiramah. These Terms of Service ("Terms") govern your use of the Kiramah website, including browsing, purchasing products, and using any services provided through our website.
By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website.
1. Use of Our Website
You agree to use the Kiramah website only for lawful purposes and in accordance with these Terms.
You must provide accurate, complete, and current information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, actual product colors and appearance may vary depending on your device, screen settings, lighting, or other factors.
Product availability, descriptions, specifications, and prices may be changed or updated at any time without prior notice.
Kiramah reserves the right to discontinue products or limit the quantity of products available for purchase.
3. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
Kiramah reserves the right to accept, decline, cancel, or limit an order at its discretion, including where products are unavailable, pricing or product information contains an error, or there is suspected fraudulent activity.
If we cancel or modify an order, we will attempt to notify you using the contact information provided when the order was placed.
Please review your order carefully before submitting it.
All returns and refunds are subject to our Return & Refund Policy.
4. Prices and Payments
All product prices are displayed on our website in the applicable currency.
Prices, discounts, promotions, and offers may change at any time without prior notice.
The price applicable to your order will be the price displayed at the time you place the order, unless there is an obvious pricing or technical error.
You agree to provide accurate and complete billing, payment, and contact information.
Kiramah reserves the right to refuse or cancel transactions where payment information is inaccurate, unauthorized, or suspected to be fraudulent.
5. Shipping and Delivery
We will make reasonable efforts to process and deliver orders within the estimated delivery time provided at checkout.
Delivery times are estimates and may be affected by factors outside our control, including courier delays, weather, public holidays, incorrect addresses, or other unforeseen circumstances.
Kiramah is not responsible for delays caused by third-party delivery services or circumstances beyond our reasonable control.
Customers are responsible for providing an accurate delivery address and contact information.
6. Returns and Refunds
Eligible products may be returned within 10 days of receiving the order, subject to the conditions described in our Return & Refund Policy.
Returned products must generally be:
- Unworn or unused
- In their original condition
- In their original packaging
- With original tags, where applicable
- Accompanied by proof of purchase
Food products are strictly non-returnable and non-refundable, except where applicable law requires otherwise or where an issue such as receiving a damaged, spoiled, expired, defective, or incorrect product is confirmed by Kiramah.
Burkas, Niqabs, Perfumes, and other eligible non-food products may be returned within 10 days, subject to our Return & Refund Policy.
Please review our Return & Refund Policy for complete details.
7. Non-Returnable Products
The following products are generally non-returnable and non-refundable:
- Food and perishable products
- Opened or used perfumes
- Used Burkas or Niqabs
- Personalized or customized products
- Sale items
- Gift cards
- Other products specifically identified as non-returnable
For hygiene and safety reasons, eligible perfumes and clothing items must be unused and in their original condition and packaging.
8. Intellectual Property
All content available on the Kiramah website, including but not limited to logos, brand names, text, photographs, graphics, product images, videos, designs, and other materials, belongs to Kiramah or its respective licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.
9. Third-Party Services and Links
Our website may contain links to or use services provided by third parties.
Kiramah is not responsible for the content, policies, availability, or practices of third-party websites or services.
Your use of third-party services is subject to the terms and policies of those third parties.
10. Shopify
Kiramah is powered by Shopify, which provides the technology used to operate our online store.
Your purchase and transaction are made directly with Kiramah. Shopify is not responsible for the products sold by Kiramah or for any transaction between you and Kiramah.
11. Privacy
Your use of our website is also subject to our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
12. Customer Reviews and Feedback
If you submit reviews, comments, suggestions, photographs, or other content to Kiramah, you grant us permission to use, reproduce, display, publish, and distribute that content for purposes related to operating, improving, and promoting our services, subject to applicable law.
You are responsible for ensuring that any content you submit does not violate the rights of another person or entity and does not contain unlawful, offensive, misleading, or harmful material.
Kiramah reserves the right to remove content that violates these Terms or applicable law.
13. Errors and Inaccuracies
There may occasionally be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.
Kiramah reserves the right to correct errors, update information, change prices, or cancel orders affected by inaccurate information, including after an order has been submitted.
14. Prohibited Activities
You agree not to use our website:
- For any unlawful purpose
- To commit fraud or mislead others
- To impersonate another person or entity
- To interfere with the operation or security of the website
- To upload viruses, malware, or other harmful code
- To attempt unauthorized access to our systems
- To copy, scrape, or reproduce website content without permission
- To collect personal information of other customers without authorization
- To engage in any activity that may harm Kiramah, our customers, or our service providers
We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.
15. Disclaimer
We make reasonable efforts to keep our website and product information accurate and available.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
To the extent permitted by applicable law, Kiramah disclaims warranties that are not expressly stated in these Terms.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Kiramah and its employees, partners, service providers, and affiliates will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products, except where such liability cannot legally be excluded.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
17. Changes to These Terms
Kiramah reserves the right to update or change these Terms of Service from time to time.
The latest version will be posted on this page with the updated date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
18. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan, without prejudice to any mandatory rights or protections available to consumers under applicable law.
19. Contact Information
If you have any questions about these Terms of Service, please contact us:
Kiramah
Email: info@kiramah.com
Phone: [+923013533462]
Address: [Khayaban-e-Jami, Phase 2 Ext Defence Housing Authority, Karachi, 75500, Pakistan]
Last Updated: [16-Sep-2026]
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